We hope you love your purchase but if you’ve changed your mind, no problem – all returns are complimentary. Store and online purchases can be returned to us within 30 days after product arrival date. If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full, no quibble refund.
Online Returns
By complimentary courier
If you would like to organise a complimentary return via our courier service simply email us to [email protected] and one of our representative will register your return and proceed with your prepaid return label.
Royal Mail Collection service for orders £101-£999
DPD Collection service for orders £201+
For more information, please call our customer services team on +44 7502 080105.
Online Returns
How to exchange your purchase
If you wish you return your purchase for an exchange, just contact us via email [email protected] and one of our representatives will be more than happy to assist.
We aim to get your money back to you as soon as you’ve returned your order, and if you return your entire online order from within the European Union, we’ll refund the delivery charge too. Unfortunately, we are unable to refund items lost or damaged in transit.
Refunds
Debit or credit card payment
Our refund will be issued to your original payment card five to ten business days of us receiving the returned item(s). However, some payment providers can take up to 14 days to credit your account. When the return is processed, we’ll send you an email confirming your refund.
Paypal or Alipay+ payment
If you paid by PayPal or Alipay+ and return your purchases via post or our courier service, your payment will be refunded to the same Paypal or Alipay+ account.
Klarna payment
If you paid for a purchase using Klarna, Klarna will adjust the payment schedule or issue a refund in case of an overpayment.
International tax, duties, charges and delivery refunds
Unfortunately, for orders shipped outside the UK, we’re unable to refund any taxes, duties, charges or delivery costs you may have paid when placing your order. You will be refunded the tax-free price of the products returned.
Return exceptions
In some instances, we are unable to offer refunds or exchanges. These include personalised and perishable products, as well as products which have had their protective seals or strips removed or damaged.
The following examples are non-returnable:
• Made-to-measure, made-to-order, altered, or personalised items
• Newspapers, periodicals or magazines
• Event tickets
• Hampers
• Face coverings
• Food and drink
• Flowers
• Fragrance when delivered outside the UK
• Opened CDs, DVDs or computer games
• Beauty items, including toiletries and cosmetics
• Underwear and hosiery
• E-vouchers and gift cards
• Headphones that have been opened, tested or partially used
• Wearable tech (i.e. gaming vests/accessories or music player glasses) unless sent back with hygiene seals unbroken and in an unused condition
If your items are damaged or poor quality, please call our Customer Services team +44 7502 080105 or Customer Services here.
Promotions
Where promotions, such as Sale, have been used, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid.
If the order contained a free promotional gift, the gift must be included with the return of any related items.
For more information on our returns process and policy, please see our Terms and Conditions.
For any further information, please contact our Customer Service team here.
