All orders are subject to a review process for security. During peak periods, the review process may extend past the promised date detailed in your order. Once your order is reviewed, the package will ship, and an email with the tracking information will be sent to the email address on your account. Orders shipped from one of our distribution center or a supplier may take longer to ship than from our distribution center.

Orders placed on Footluxx.com will ship through Royal Mail, FedEx, UPS. Standard delivery orders will ship via Royal Mail, depending on your postcode. Once your order ships, you will be notified via email, which will also contain your tracking details. Please click on “Track It” in the email to track your package.

For further information regarding shipping timeframes and shipping policy visit us here.

No, all orders purchase on Footluxx.com are customs & duty tax included.

You can log in to your online shopping account to retrieve your order number. If you do not have an online shopping account, you can contact Customer Service at [email protected].

You will receive an email confirmation when your return has been processed and when we begin issuing your refund. You can also track the status of your return via your return confirmation email.

Please allow 5 to 10 business days for your return to be processed. If approved, your return refund will be issued to your original method of payment. Depending on how long it takes for your financial institution to credit your account, the timeframe that your refund is reflected on your account might be different from when we process it.

Please note that our return processing timeline can take longer during the holiday season.

Our collection is meticulously curated by premier luxury fashion retailers worldwide, ensuring that every item is authentic and of the highest quality.